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Top Notch! I am a little surprised at the reviews for this company. I know they had a couple of issues with Reps during the pandemic but I had a new study and had to change from CPAP to BIPAP and although I had the loaner for longer than normal that didn't matter and company did work with me on the price a bit. Once I started with my new Rep, Presley, my customer satisfaction soared. She works so hard to make sure I am getting looked after and answers my email question almost immediately. And she knows her stuff!! Really knowledgeable and haven't stumped her on any question. Couldn't be more satisfied.
Not So Good Going through purchasing CPAP Machines for both my parents in Cranbrook I found Vitalaire to be more professional and knowledgeable but more expensive. Now that I am needing a machine as well, I decided to go with Vitalaire and had awesome service and then....Heather left. It has been over a year and I am on my third Rep and still on a loaner machine.